General Event Questions
Question: When does the Successful Aging Expo Virtual take place?
Answer: The Successful Aging Expo is scheduled from October 23 – October 30, 2021. The program will have both live and on-demand sessions. The expo opens on October 23, 2021, at 9:00 am PST with a live interactive Q&A session.
Question: What is a virtual event?
Answer: A virtual event is essentially an event that you can attend from the comfort and convenience of your home, office, or wherever else you can think of, through your personal computer or mobile device. Think of it as attending a webinar but with the ability to engage with anyone attending the event.
Question: I’ve never attended a virtual event before. How easy is it to find my way around the event and view the information I need?
Answer: It is very easy to navigate! Once you enter the event lobby, you will see highly visible “signs” to click on. There are signs to explore the Exhibit Hall with exhibitor and resource booths, participate in the Live Seminar Series, listen to on-demand presentations in the Seminar Gallery, and go to the Video Gallery featuring short video messages from sponsors, speakers, and exhibitors.
At any time, you can click on the Help Desk located in the show lobby for assistance.
Question: Do I have to register to attend the event?
Answer: Yes, you must register for the virtual event to participate. To register:
Click here: REGISTER or select the REGISTRATION tab at the top of the webpage
Under the logo, there is a registration link to click and register
Technical Questions
Question: Can I test my computer or device in advance?
Answer: Yes, once you have registered, click on the system check button on the log-in page to ensure your computer and connection are ready to view the experience and live presentations. You can run a test here: https://virtualdestinations.6connex.com/event/TheWayToDoVirtual/system-check
Question: Can I attend the show from my laptop, tablet, or smartphone?
Answer: Yes, attendees can use any of those devices. Chrome and Firefox browsers work best to access the event online.
Question: What if I have problems accessing the online event?
Answer: If you are experiencing technical difficulties, please contact the support desk by sending an email to support@6connex.com
Also, on the lobby floor is a help desk that you can click on for help once you have entered the event experience.
Question: When will I receive information to access the virtual event?
Answer: If you are a registered attendee as of October 22, you will receive an email with access instructions. After October 22, when you register, you go directly into the virtual event platform.
Seminar Questions
Question: What if I miss the live seminars and booths on the two designated live days of October 24 and November 7?
Answer: No problem! You can return to the virtual event anytime. Just “click” on the Seminar Gallery or Video Gallery and choose any of the expert seminars and videos to watch and listen to “on-demand.” There are also videos linked to many sponsors and exhibitor booths where you can download information, special offers, enter to win prizes, etc.
Question: If I want to ask the expert speakers questions during the designated live seminars, how do I do that?
Answer: There will be a simple “chat” box visible during the speaker presentation to click and ask questions during their seminar. Many of the Live seminars will feature a 20-25 minute “Zoom” Q&A at the end of the seminar. To utilize the zoom capabilities, download the zoom application to your device in advance.
Question: How long are the seminars?
Answer: On-demand seminars are no more than 30 minutes. Many of the Live Seminars include an interactive Q&A session, which is an additional 15-20 minutes.
Question: What is the format of the seminars?
Answer: For each seminar, there will be one of our expert speakers with their PowerPoint presentations. The seminars are pre-recorded and on-demand except for the live interactive days. On those days, attendees will have the opportunity to engage in live Q&A with many speakers.
Sponsors and Exhibitors
Question: Will there be an area to connect with exhibitors to find products and resources?
Answer: Yes, there will be two virtual exhibit halls. One hall is the Successful Aging Expo. They are showcasing products, services, and resources for people who want to live their lives to the fullest. The other exhibit hall is the CaregiverSD for family and professional caregivers to gather essential resources and services. Click on the Exhibit Hall button in the event navigation to view the showcase of exhibitors.
Question: What does a virtual exhibit booth look like?
Answer: In the virtual exhibit hall, an exhibiting company will have an interactive 3-D space that allows direct one-on-one connection with attendees that enter their booth. The exhibitor may have a short company video, giveaways, and answer any questions through a chat.
Question: Will there be opportunities to receive giveaways and win prizes?
Answer: Absolutely! Everyone loves to see their name in lights and be a winner. So, we have Passport to Prizes, a game to engage all attendees by collecting points for activities you complete during the event. Activities include visiting exhibitors, viewing a seminar, and many other fun ways to win an IPad, Amazon Dot, gift cards, and many other prizes.
Have Another Question?
Within the Successful Aging Expo’s virtual event platform, technical support is available, and a Help Desk to answer many of your questions regarding the event. If you need assistance beyond the event platform, please email us at events@sduniontribune.com